Questions?

BOOKING

How do I book?

Select your location and book online or text your preferred location directly.

How far in advance should I book?

Popular stylists book out 2–4 weeks. Some have openings sooner. Walk-ins welcome, but wait times vary.

PRICING & PAYMENTS

What's your pricing?

Pricing varies by stylist and service. See Services for our full menu and ranges.

Do you offer gift cards?

Yes. Contact your preferred location to inquire.

POLICIES

What's your cancellation policy?

Melrose & McQueen Cancellation Policy

At Melrose & McQueen, every appointment is reserved specifically for you. Our artists prepare their day around each guest, and last-minute changes can make it difficult to fill that time.

We kindly ask that any appointment changes or cancellations be made at least 48 hours in advance.

  • Appointments cancelled or rescheduled before the 48-hour mark will not be charged.
  • Appointments cancelled or rescheduled within 48 hours of the scheduled appointment time will be charged 50% of the scheduled service total.
  • Appointments cancelled or rescheduled within 24 hours, or missed without notice, are considered a same-day cancellation/no-show and will be charged 100% of the scheduled service total.
Health & Illness Policy

We want our salon to remain a safe, comfortable space for our guests and team. If you are feeling sick, have a fever, contagious symptoms, or have been recently exposed to illness, please contact us as soon as possible so we can help reschedule your appointment.

We understand that sickness can happen unexpectedly. However, because same-day illness cancellations still impact our artists' schedules, our cancellation policy may still apply depending on the timing of the cancellation.

Thank you for respecting our team's time, our guests, and the space we all share.

CAREERS

Are you hiring?

Send inquiries to hello@mmq.cool.

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